Enterprise Edition FAQ

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What is Enterprise Edition?: For the organizations that find the GNU AGPL license unsuitable we released Enterprise Edition. That is a paid downloadable version of ONLYOFFICE distributed under a commercial proprietary license. It aims at organizations and businesses, whose policy doesn't favor public licensed software and who'd like to receive technical assistance.

What are the system requirements for the Enterprise Edition?

The system requirements for different versions of Enterprise Edition can be viewed at the following pages:

What license is applied for Enterprise Edition?: Enterprise Edition is distributed under the commercial proprietary license. The complete license text can be found here.

What is the difference between Community Edition and Enterprise Edition?: Enterprise Edition has advanced functions not present in Community Edition and its price includes the support recommendations for the application installation, data transfer from the previous versions and installations of the updates.

What premium functions are included into Enterprise Edition?: The advanced functions for the Enterprise Edition include mail merge, Control Panel which allows to perform portal and editors rebranding, use advanced portal administrator options such as audit trail, login history, data backup (including automatic backup) and restore, integrate Active Directory via LDAP settings, switch the portals to HTTPS protocol and update Enterprise Edition using the in-built update mechanism.

What does Enterprise Edition support include?

Enterprise Edition support includes the following:

general questions on ONLYOFFICE functionality,
email recommendations on installation, installation updates, configuration of Mail and Talk.

The support is provided 9/5 with the initial response time 24 hours and is performed via a dedicated manager.

What is the price for Enterprise Edition?: You can always find the current pricing list for Enterprise Edition here.

I want to buy Document Server only as I do not need other components (Community Server, Mail Server, etc). Is that possible?: Yes, it is possible. You can purchase the Integration Edition which presents Document Server without all the other components.

How do I get the license key for Enterprise Edition?: When you click the Buy Now button at the Enterprise Edition page, you will be redirected to the form where you can make a request for the Enterprise Edition. After that you will receive a mail message with the download and purchase links. After the payment is made, you will receive the mail message containing the license key file.

Does Enterprise Edition need an internet connection for proper functioning?: Enterprise Edition does not need an internet connection for regular day-to-day operations.

I have questions not listed here. Where I can ask them?: If you have more pre-sale questions please feel free to write to us at sales@onlyoffice.com. Questions concerning your purchased subscription of Enterprise Edition can be asked via server@onlyoffice.com