ONLYOFFICE Workspace Enterprise Edition FAQ

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What is ONLYOFFICE Workspace Enterprise Edition?

For the organizations that find the Apache license unsuitable we released ONLYOFFICE Workspace Enterprise Edition. That is a paid downloadable version of ONLYOFFICE distributed under a commercial proprietary license. It aims at organizations and businesses, whose policy doesn't favor public licensed software and who'd like to receive technical assistance.

What are the system requirements for the ONLYOFFICE Workspace Enterprise Edition?

The system requirements for different versions of ONLYOFFICE Workspace Enterprise Edition can be viewed at the following pages:

• Windows version
• Linux version
• Docker version

What license is applied for ONLYOFFICE Workspace Enterprise Edition?

ONLYOFFICE Workspace Enterprise Edition is distributed under the commercial proprietary license. The complete license text can be found here.

What is the difference between Workspace Community and Enterprise Editions?

ONLYOFFICE Workspace Enterprise Edition has advanced functions not present in Community Edition and its price includes the support recommendations for the application installation, data transfer from the previous versions and installations of the updates.

What premium functions are included into ONLYOFFICE Workspace Enterprise Edition?

The advanced functions for the ONLYOFFICE Workspace Enterprise Edition include the possibility to perform editors rebranding in the Control Panel, ONLYOFFICE editors with pro features, mobile web editors.

How the number of users who can have access to editing documents is counted?

When you upload a per-user license, the Renew subscription page in the Control Panel displays the followig title: "You are using ONLYOFFICE Workspace Enterprise Edition for N/NN users". For example, 626/1000. Where:

• The first number (626 in this example) is a total number of users (including portal users and external users) who used editors during the current month.
• The second number (1000 in this example) is a user limit defined by your license.

If the user limit is reached during the current month, e.g. 1000/1000, the 1001st user will be able to open a document for viewing only.

Important notes:

• The statistics includes all users from all portals created on the Multitenancy page of the Control Panel.
• The statistics takes in account users who opened documents with the following access rights: Full Access, Review, Form Filling, Comment, Custom Filter.
• Data on users who used editors resets to zero each 30 days.

If you click the "N/NN" link on the Renew subscription page, the User statistics window opens. It contains the following information:

• The user limit defined by your license.
• The total number of all users who used editors during the current month, with details on the number of portal users and external users.

  For example, "Already editing: 626 (500 portal users / 126 external users)".

  • Portal users are the users displayed in the People module. They have user IDs and their profiles can be viewed.
  • External users are those who opened a document via a shared external link.
• The colored slider indicates the percentage of users who can have access to editing documents:
  • Green: >50% users available
  • Yellow: <50% users available
  • Red: <5% users available
• The DOWNLOAD AND OPEN REPORT button allows you to view the detailed report on users out of quota (those who currently can open documents for viewing only). The .csv file with the report will be generated and stored in the My Documents section.

  The report contains the following data: portal user ID/external user uid, portal user name, portal user email, link to the portal user profile, and expiration date (the date when unique user names will be reset).

What is the price for ONLYOFFICE Workspace Enterprise Edition?

You can always find the current pricing list for ONLYOFFICE Workspace Enterprise Edition here.

I want to buy Document Server only as I do not need other components (Community Server, Mail Server, etc). Is that possible?

Yes, it is possible. You can purchase the Document Server Enterprise Edition or Developer Edition which present Document Server without all the other components.

How do I get the license key for ONLYOFFICE Workspace Enterprise Edition?

When you click the Buy Now button at the ONLYOFFICE Workspace Enterprise Edition page, you will be redirected to the form where you can make a request for the ONLYOFFICE Workspace Enterprise Edition. After that you will receive a mail message with the download and purchase links. After the payment is made, you will receive the mail message containing the license key file.

Does ONLYOFFICE Workspace Enterprise Edition need an internet connection for proper functioning?

ONLYOFFICE Workspace Enterprise Edition does not need an internet connection for regular day-to-day operations.

I have questions not listed here. Where I can ask them?

If you have more pre-sale questions please feel free to write to us at sales@onlyoffice.com. Questions concerning your purchased subscription of ONLYOFFICE Workspace Enterprise Edition can be asked via server@onlyoffice.com