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Paying for your portal

Paying for your portal

Introduction

You can use one of the following pricing plans available for ONLYOFFICE Cloud Service:

free ONLYOFFICE Startup pricing plan
If the number of your portal users does not exceed 5 persons, the amount of disk space available for storing data on your portal does not exceed 2 GB, and you do not want to use advanced features, such as LDAP, SSO, and pro integrations, you may use ONLYOFFICE Cloud Service free of charge.
paid ONLYOFFICE Business pricing plan
If you want to add more than 5 portal users, you need more disk space, and you want to use advanced features, such as LDAP and SSO, pro integrations with DocuSign and Twilio, automatic backup and restore, full-text search, and other features, you need to buy the ONLYOFFICE Business subscription. Your pricing plan will depend on the number of portal users you added.

If you used a free portal version for testing purposes and are satisfied with the results, you can buy a subscription and add all your team to the portal. To do that, you do not need to go to our official website or any other resource. Switch to the Payments page on your portal and follow the steps described below.

These instructions will help you switch from the free ONLYOFFICE Startup pricing plan to the paid ONLYOFFICE Business pricing plan or prolong your current ONLYOFFICE Business subscription with the same parameters: the number of users and billing cycle. If you want to change parameters of your current subscription, refer to these instructions.

Step 1. Sign in to your portal and go to the Payments section

First, sign in to the portal using your email address and password. If you are already signed in to the portal and have been using it for a while, move on to the next step.
Open the Payments section in one of the following ways:
- click the icon in the upper-right corner of the page,
- open the Choose drop-down list next to the logo of the portal and select the Payments option,
- select the Payments section in the left-side panel in the portal settings.

Step 2. Select an appropriate pricing plan

On the Payments page, you can prolong the current plan or change it.

The currently used pricing plan, the current number of users, the disk space used, and the date of expiration of the subscription are displayed at the top of the page.

Select the appropriate options using the menu on the right:

Billing cycle: select one of the available options: 1 month, 1 year, or 3 years.
Number of users: enter the number of users you need and press Enter, or use the arrows to increase or decrease the current number.

Verify your tariff details below: price per user/month, number of allowed active users, billing cycle, and total amount.

Click Buy now (or Prolong for the current pricing plan with the same characteristics).

The Buy now button is inactive for the current pricing plan in the following cases:

If either the storage space or the current number of users exceeds the limitations of the selected pricing plan. You have to reduce the required parameter or select another pricing plan.
If the current subscription ends in more than one month. The pricing plan is not available until the end of the paid period.
If you want to buy the plan with a smaller number of users. The pricing plan is not available until the end of the paid period.

Step 3. Complete the forms in the Billing Information section

You will be redirected to the 2Checkout payment page, the Billing Information section. Here you need to complete all the fields.

For your convenience, select a currency in which you want the price to be displayed.
Complete the form under the Payment Information title:
- Select the Company radio button if you represent a company. If not, leave the Person option selected.
- Enter your active email address.
- Enter your real first and last name.
- Select a country from the drop-down list.
- Enter your city and zip code.
- Select your state or province from the drop-down list.
- For companies, it is also necessary to specify the address, company name, phone number, and fax number.
Specify the information about the card that you are going to use to pay for the service:
- Enter the card number.
- In the drop-down lists, select the card expiration date: month and year.
- Enter the three-digit security code (CVV2/CVC2).
- Enter your name exactly as it appears on the card.
Click Continue.

Step 4. Verify the data in the Confirmation and Payment section and place the order

In the Confirmation and Payment section, verify the Billing address and Payment information data:

Select the Enable auto-renewal for this order checkbox if you want to repeat the payment automatically every payment period.

You can stop the recurring payments by signing in to the 2Checkout myAccount, going to the My Products area, and clicking Stop automatic license renewal beneath the product that has this option enabled.
Click Place order.

You can continue to work on your portal. If the number of active users on your portal increases or decreases, you can change the pricing plan by following these instructions.

You can track the payment history in the Payment History section at the bottom of the Payments page on your portal or in the Order History section of your 2Checkout account.

To receive an invoice, download it in the Order History section of your 2Checkout account.