A

A record (Address record) – a type of resource record in the DNS database that is used to map a domain name to an IP address.

Access Rights (also called Access Permissions) – the rights that determine what a certain user is allowed to do while working with the system. Access rights can be restricted in each of the portal modules. (see also Restricted Access)

Access Level – a rank in the hierarchy of users which have different sets of the access rights. The higher the access level is, the more information and features can be accessed by the user. There are three general access levels in the online office: Administrator, User and Guest. The Administrator access level can be subclassified into the following three grades: Module Administrator, Full Access Administrator and Portal Owner. In the Projects module, there are two more levels: the Project manager and the Project team member.

Access Type – determines specific actions that a certain user can perform on the file (viewing, editing, deleting) or any system resource. Is used in the Documents module, Calendar and the Portal Settings section. There are three access types in the Documents module: Read Only, Full Access, Deny Access. In the Calendar, there are two access types: Read Only and Full Access. The Full Access is represented in the Portal Settings section.

Active Users (see also Disabled Users, Pending Users, Guest) – all users who can log in to the portal and collaborate with others, excepting Guests. Those who have Pending status are also considered as Active Users.

Active Project (see also Closed Project, Paused Project) – a project that is currently being worked on.

Administrator – the person who has access permissions to manage users, content, some modules or the whole portal settings. According to their permissions, administrators can be referred to as Module Administrator having administrator privileges in a certain module (or several modules), Full Access Administrator having administrator privileges in all the portal modules or Portal Owner having control over the whole portal.

Administrator Privileges – special permissions available only to the portal administrators.

Alias

1. an alternative name that is used to access a resource so that the site registered at name.domain.com is available at alternativename.domain.com. (see also: Domain name, URL).
2. an alternative email address associated with the primary one (e.g. for the 'complicatedname@yourdomain.com' primary address you can create the 'simplename@yourdomain.com' alias). All the emails sent to the specified alias will be forwarded to the primary address.

All-day event – a type of events in the Calendar. The event that lasts for the whole day or several days. It is not required to specify a certain time for this event, you need to set a date only.

Attachment – a file appended to an email message. Is used in the CRM and Mail.

Audit Trail – a list of all changes made by users to the portal entities with an indication of date and time when the action was executed.

Authentication – a process of verifying if a user really is who he claims to be. It implies comparing the account credentials stored in the system with the ones provided by a user (usually, a login and a password are used as the credentials). As a rule, authentication allows a user to sign in to the system and precedes authorization, which allows the user to get access to data. (see also Two-factor Authentication, SSO)

Authorization – a process that goes after authentication and allows to identify, what particular access rights an authenticated user should have to the resource.

Authorization Keys – an option available for the Self-hosted version that allows to connect the online office to some third-party services. Once the application is registered with a third-party service, the service provides the following two access keys: a Client ID and a Client Secret (they may called differently for each service). When the application requests to access the third-party service data, it must authorize itself using these keys. The Client ID is used by the third-party service to identify the application. The Client Secret is used to authenticate the identity of the application.

B

Backup – a copy of data which is created to restore the original in case it is lost. On the portal, it's used to transfer all the portal data to the local server.

BCC – (Blind Carbon Copy) – a copy of email message that hides a particular person's name and email address from other recipients.

Blog – a journal that is used for information and knowledge exchange between the portal users. The Blogs section of the Community module includes separate personal blogs that belongs to the portal users.

Bookmark – a stored link to a web resource that enables quick access to the site and can be used to share an interesting page with other portal users.

Business Collaboration – a complex of coordinated actions that seek to improve and simplify the interaction between members of any group and to achieve a result. It's realized by using such tools as Blogs, Forums, Bookmarks, Wiki etc.

C

Calendar

1. A tool intended for scheduling events. In addition to that, the online office Calendar allows you to keep track of the upcoming milestones and tasks in your projects as well as CRM tasks.
2. Each separate schedule created by a user in the online office Calendar.

Case – a complex of the different information on a common event with multiple customers in the CRM module. It can be used to organize and track seminars, meetings with your clients.

Chat room – a feature which allows to communicate with multiple portal users at once in the Talk.

Closed Milestone – a milestone that is no longer being worked on. A milestone can be closed only if all its tasks are closed.

Closed Project – a project that is no longer being worked on. A project can be closed only if all its tasks are closed.

Closed Task – a task that is no longer being worked on. A task can be closed only if all its subtasks are closed.

Cloud Office – a virtual working space, a unified access point to all the corporate data; it provides a set of online services and tools for Document Management, Project Management, Customer Relationship Management, Business Collaboration etc. (see also Portal)

CNAME record (Canonical Name record) - a type of resource record in the DNS database that is used to map a domain name (alias name) to another domain name (true, canonical name). E.g. it maps 'www.domain.com' to 'domain.com'.

Community – the module that provides collaboration tools (blogs, forums, wiki, bookmarks) simplifying interaction between users.

Common Documents – a folder in the Documents module intended for storing the documents accessible for all users. The administrator that has the sufficient permissions within the Documents module can set the access rights in this folder.

Companies – a kind of the contacts in the CRM module, organizations as opposed to Persons.

Contact – an entry in the database that stores all the available information about a customer (a person or a company). The CRM module allows to store not only contact information, but also the history of all the interactions with a client, related documents, associated tasks and opportunities.

Contact Type – an adjustable category in the CRM module that allows to classify contacts more precisely. By default, the following contact types are available: Client, Competitor, Partner and Supplier. It's possible to adjust them or add new ones (it can be made by the administrator with the sufficient permissions in the CRM module).

Content – any published information on the portal (may include text, images, documents, links, video etc.)

CRM (customer relationship management)

1. a strategy that help improve interaction with customers and increase sales.
2. a CRM system – a module that allows to store all the information about customers, assign tasks, plan and track potential deals or common events with multiple clients, make out invoices for products and services provided and send them to customers.

Conversation (also called Thread) – a sequence of email messages with their replies grouped by a single subject. If one of the participants changes the existing subject, a new conversation will be formed.

Custom – selected or adjusted by a user to meet his particular requirements (about options, parameters etc.).

Custom domain name – an option in the Portal Settings section that allows a portal administrator to specify his own domain name for the portal. (see also: Domain name)

Custom domains – an option in the Portal Settings section that allows a portal administrator to specify particular mail servers to let the users who have accounts at them to join to the portal. (see also: Domain name)

Customer Database (also called Client Database) – a set of data about customers stored in the CRM module. (see also Contact)

Customization

1. the modification of software according to the customers' specific needs. For example, the CRM module offers the possibility to set custom data entry fields, opportunity stages, contact types, temperature levels, task categories and history event categories.
2. the Portal Settings section that allows administrators to adjust the portal appearance (team template, logo and title of the portal) so that it will change for all portal users.

D

Disabled Users – the users whose status has been changed to Disabled by the administrator. They can't log in to the portal and carry out actions on it any more. Their profiles are visible in the Disabled users list and can be permanently deleted or re-enabled by the administrator. All the content created by disabled users remains on the portal.

Discussion – detailed consideration of any issues that occur while working on the project. Is used in the Projects module.

DKIM record (DomainKeys Identified Mail record) – a special DNS record of the TXT type. It allows to add a unique digital signature into your outgoing messages so that recipients could check if the messages are really come from your domain.

DNS (Domain Name System) – a hierarchical naming system by which Internet addresses are constructed and used. Enables to convert human readable domain names into numeric IP addresses that computers use, and vice versa. (see also: Domain, Domain name)

DNS record – a resource record stored in the DNS database (i.e. the database that contains domain names and their associated IP addresses) that describes a certain piece of DNS information, depending on the resource record type. The most common types of DNS records are: A record, CNAME record, MX record, PTR record, TXT record.

Docker – a virtualization platform that allows to package applications and all their dependencies into isolated containers and launch them on any Linux machine regardless of its configuration.

Docker Container – a running instance of a Docker image. Provides an isolated runtime environment of an application.

Docker Data Volume – a directory for storing data within a container. A certain folder on the host machine can be mounted to the container as a data volume so that the data can be accessible outside the container and can be later used within a different container (for example, if you update the online office version, launching a Docker container from a new Docker image).

Docker Image – a read-only template that defines configuration data for the Docker container launched from this image.

Dockerfile – a script that contains a set of commands for creating a Docker image.

Document Management – a set of methods for storing, organizing, editing the personal and corporate documentation and keeping track of its changes.

Document revision – a minor change in a file. A new revision is added into the file version history each time the user make changes and save the file. Several revisions can be grouped into a version.

Document version – a major change in a file that includes all the file revisions for a certain period of time. Can be formed by a user when he/she click the 'Finalize version' option in the file menu.

Documents

1. a module intended for creating, editing, storing and sharing the documents on the portal.
2. subsections for storing documentation related to a particular project, task, discussion or contact, opportunity, case.

Domain – some devices, which share a common part of the IP address, are considered to belong to a particular domain, a node in the hierarchical tree of the domain names. (see also: DNS, Domain name)

Domain name – a registered name that identifies an IP address with a literal name; it represents a hierarchical sequence of labels separated by dots; it includes an organization or individual unique name on the Internet and a top level domain (for example, .com, .net, .org etc.).

• For websites, an example of the domain name is onlyoffice.com
• For email addresses, the domain name is the part that stands after the "@" sign.

(see also: DNS, Domain, URL)

Due Date – the date by which some work should be completed. Is used for planning milestones and tasks in the Projects module as well as opportunities and tasks in the CRM. For invoices, it is the date by which an invoice needs to be paid by a client.

E

Email Account – a data set that identifies a user and is used to access the email service resources. As a rule, it includes a unique user name and password.

Email Aggregator – software that collects emails from multiple email accounts, allows to centrally manage all the emails and send messages from any of the connected accounts.

Employee – the designation of a user if the Corporate template is selected in the Portal Settings.

Event

1. a section in the Community that can be used for posting announcements, news, orders and a collective notion for these three elements.
2. any planned activity in the Calendar.
3. an element in the CRM module that is used to particularize the work on an opportunity, case or interaction with a contact. The default events categories are: note, email, phone call, appointment. They can be adjusted by the administrator with the sufficient permissions in the CRM module.

Events shared with me – the Calendar events that other users have granted you access to.

External mailing software – this term is used in one of the CRM options that allows to generate lists of your clients' email addresses and transfer them to a desktop or web-based mail client you commonly use to send email messages.

F

Feed – a tool that allows to quickly access all new content added across all the modules.

Filter – a mechanism that allows to display content that meets certain selected criteria.

Follow – an option that allows you to keep informed about all the new activities within a project or a task you don't participate in.

Forum – the Community section that allows to discuss different subjects. The Forums section can include multiple separate forums organized by categories. Each forum can include a set of topics.

Forum Editor – a tool that provides the ability to manage the forums by creating new ones and editing or deleting the existing ones. It is available only for administrators with the sufficient permissions in the Community module.

Formatting Toolbar – a set of icons that correspond to the text formatting commands. It is used for editing the entered text while creating posts in Blogs, Forums, Wiki-pages in the Community, Discussions in the Projects and composing messages in the CRM or Mail.

Full Access – one of the access types. It is used in the Documents, Calendar and Portal Settings. In the first two cases it means that the user who has been granted Full access to an event, calendar or document can not only view but also edit or delete them. Concerning the Portal Settings it means that Administrators who have been granted Full access have less permissions than the Portal Owner but more than an administrator of a separate portal module. All the specific permissions are listed on the Access Rights tab of the Portal Settings section.

Full Access Administrator – a person who has administrator privileges to manage all the portal modules and users but does not have permissions to manage all the portal settings.

G

Gantt chart – a tool in the 'Projects' module that visually represents a project schedule and task dependencies. In this bar chart, the horizontal axis represents the time scale, the vertical axis represents the project activities (tasks and milestones) list, horizontal bars in the chart area represent tasks. The bars graphically show each task duration and status as well as task order.

Guest – a person who have view-only permissions in the 'Community', 'Projects' and 'Documents' modules and have no access to the 'CRM' and 'People' modules at all.

H

History Event Category – an adjustable type of the events in the CRM. These categories can serve to classify the events used while working with opportunities, cases, contacts. (see also Event, 3). They can be adjusted by the administrator with the sufficient permissions in the CRM module.

Host – a computer connected to a network with a server installed on it. In the CRM settings, it's an option which is necessary to specify a domain name of your SMTP server.

HTTP (Hypertext Transfer Protocol) – a protocol that allows to request and transmit data (HTML pages and other content) between a client (browser) and a server on a network. The data is transmitted without any encryption. Port 80 is used by default.

HTTPS (HTTP Secure) – an extension to HTTP that ensures a secure connection between a client and a server by using regular HTTP with cryptographic SSL/TLS. Port 443 is used by default.

I

iCal (iCalendar) – a file format with the .ics extension used to transfer calendar events between applications. An .ics file is used for events import while the imported events are not automatically updated when source events change, they become independent and can be edited in the application they have been imported into.

iCal feed – is used to display events from a calendar within another one if they support the iCal standard. iCal feed is available for viewing only and will automatically be updated when source events change.

IMAP (Internet Message Access Protocol) - a standard for receiving emails. Unlike POP, it enables a mail client access messages without downloading them from a mail server to the user's computer. Since messages are kept on the server, they can be accessed from different devices.

IMAP Server – a mail server for incoming mail. After transmitting messages by means of SMTP, they are being stored on an IMAP server until a recipient decides to delete them.

Invitation Link – the link that can be copied and pasted into a message to invite a person to join the portal as a user or guest. This option is available for the portal administration only.

Instant Messenger – (see also Talk) an application that provides real-time transmission of text messages between users.

Internal SMTP – one of the options in the CRM module that allows to send email from the portal interface after specifying the settings of your SMTP server running on your own host.

Invoice – a list of goods delivered and/or services provided with the indication of the total sum that the buyer must pay. It can be created and sent to a customer in the CRM module.

IP Security – a section of the Portal Settings where a portal administrator can restrict access to the portal by IP addresses allowing access from the specified list of trusted IP addresses only.

K

Knowledge Base – a database for collecting, storing, sharing and retrieving information (see also Wiki)

L

Login History – a list of recent user login activities that allows to detect unauthorized access attempts.

M

Mail – one of the portal tools that allows to connect multiple email accounts and create corporate mailboxes using your own domain, receive email messages, manage them and send emails from the online office interface both to the contacts from the connected accounts and to the portal users or CRM contacts.

Mail group – a list of email addresses on your domain joined under a generic name (e.g. support@yourdomain.com, sales@yourdomain.com etc.). It allows each member of the group to access correspondence sent to the mail group address. I. e. all the messages sent to groupname@yourdomain.com will be forwarded to the individual addresses of all the group participants (user1@yourdomain.com, user2@yourdomain.com etc.).

Mail Server – a set of software products within the Mail tool that allows to add your corporate domain or use the default one available on the portal, create corporate mailboxes using your own domain name, add aliases and create mail groups.

Mailing List – an option in the Talk that allows to send one message to multiple portal users at once.

Mailing software – applications that interact with a mail server allowing to access user's email and providing the ability to send and receive email messages.

Mass Mailing (also called Bulk Mailing) – a feature in the CRM module that allows to send an email message to the selected customers (with the specified email addresses) from the CRM contact list.

Manageable Notifications – a group of notifications on the portal. It's possible to unsubscribe from them or change the notification type. (see also Non-manageable Notifications, Notifications)

Migration

1. transferring your existing SaaS portal from one Amazon region to another.
2. transferring the portal deployed on your own server from one operating system to another.

Milestone – an important stage in the progress of a project. Milestones can be used to schedule the workflow marking the moment when some significant result should be achieved.

Module – a large functionally independent section of the portal. The online office includes the following five modules: Documents, Projects, CRM, Community, People.

Module Administrator – a person who has administrator privileges within a separate module or several modules but does not have permissions to manage all the portal modules, users or settings.

MX record (Mail Exchange record) - a type of resource record in the DNS database that is used to map a domain name to a mail server that receives mail for this domain and to specify the mail server priority.

My Documents – a private folder in the Documents module where personal documents of each user are stored.

N

Notification – the messages that intended to inform the online office users about the changes on the portal or remind about the Calendar events. They can be received by email, the online office Talk or in both ways.

Non-manageable Notifications – a group of notifications on the portal. It's not possible to unsubscribe from them or change the notification type. (see also Manageable Notifications, Notifications)

O

Online Editor – a web application that allows to process some data online with no need to install any desktop software.

Open Milestone (see also Closed Milestone) – a milestone that is currently being worked on. Any milestone that has been created, but has not been closed yet.

Open Task (see also Closed Task) – a task that is currently being worked on. Any task that has been created, but has not been closed yet.

Opportunity – a set of data about a potential sale that allows to schedule work on the deal and track its progress.

Opportunity Stage – an adjustable attribute that allows to easily track the sales progress in the CRM module. The opportunity stages can be adjusted by the administrator with the sufficient permissions in the CRM module.

Owner – is used in the Documents and Calendar. The person who has created a document (calendar or event) and has the highest possible permissions on this object.

P

Paused Project – a project that is no temporarily being worked on.

Pending Users – a subtype of Active Users. Those users who have changed the registration email in their profiles or those who have been imported or added to the portal by the administrator, but have not confirmed their registration email address yet.

People – a module intended for managing portal users. Administrators with sufficient permissions can add or import users to the portal, disable them, create groups to organize portal members. Users can only view the added information and change their own profiles.

Persons – a kind of the contacts in the CRM module, individuals as opposed to Companies.

Personal Tags – an option that allows to add some variables (first name, second name, company name and other personal data which should be individual in each message of the mass mailing) while composing a message in the CRM module. (see also Mass Mailing)

POP (Post Office Protocol) - a standard for receiving emails. It enables a mail client to download messages from a mail server to the user's computer and deletes the messages from the server (see also IMAP).

POP Server – a mail server for incoming mail. After transmitting messages by means of SMTP, they are being stored on a POP server until a recipient downloads them using one of the mail clients.

Port – a logical connection point for data transmission between the source (client program) and destination (server application) within a network. A particular port, which is used by some kind of program or system process, is identified with a port number. In the online office Mail and CRM settings, it is necessary to specify a port number for incoming or outgoing mail.

Portal (see also SaaS version, Self-hosted version) – a special type of website that can be created after registration at http://www.onlyoffice.com or installing the self-hosted version on your server. It provides common working space and storage for corporate data, includes a set of online services and tools for Document Management, Project Management, Customer Relationship Management, Business Collaboration etc.

Portal Owner – a person who has the highest possible access rights on the portal. The only person who can entirely manage all the portal settings. As a rule, he/she is the individual who has created the portal itself.

Portal Region - the location of the Amazon server where your SaaS portal is hosted.

Priority – a task attribute that allows to indicate that this task is more important than others. There is only one priority type for the tasks in the Projects module – High.

Private Project – the project with restricted access. Such a project is accessible only to its manager and the project team, as well as portal administration.

Profile

1. all the information about a user (personal data, access permissions, customization settings) on the portal;
2. all the collected information about a customer stored in the contact list of the CRM module.

Project

1. coordinated actions to achieve a certain aim (a product or service creation etc.)
2. a base unit of the Projects module; its structure is subdivided into milestones, tasks and subtasks.

Projects – one of the portal modules that allows to schedule your work, distribute duties, specify due dates, monitor the progress, receive reports etc.

Project Documents – a folder in the Documents module where documents from the Projects module are stored. It is accessible from both modules and contains subfolders corresponding to all the existing projects.

Project Management – the process that includes planning, organizing and control of the workflow.

Project Manager – an individual who is responsible for the project accomplishment and has all the permissions to manage the settings, content and team of the project.

Project Team – those portal users who take part in the work on a project. The Project Team is formed by the project manager, or the person who create this project.

Project Team Member – a user who has been added to a project team by the project manager or an administrator.

Project Template – a model that serves as a base for creating similar projects with the defined structure that includes a number of milestones, tasks and subtasks. Is used in the Projects module.

PTR record (Pointer record) – a type of resource record in the DNS database. In contrast to the A record, is used to map an IP address to a domain name for the purpose of reverse DNS lookup.

R

Read Only – one of the access types. It is used in the Documents and Calendar. The user who has been granted Read Only access to an event, calendar or document can only view these objects but not modify or delete them.

Recipient – the person to whom an electronic letter is addressed.

Recurring Event – an event that occur at regular intervals – every day, week, month or year.

Reminder – a kind of the notifications that is used to alert about an upcoming Calendar event.

Responsible – a person who has an obligation to fulfil a task or need to carry an opportunity to successful completion.

Restricted Access – the type of access which ensures that only selected users or groups can view and use some information and features. Is used in the Projects, CRM and Portal Settings.

Report – the data selected and organized by certain parameters. Reports are used in the Projects module to simplify tracking the project progress.

Report Template – the saved set of parameters that allows you to generate a report based on these parameters. Is used in the Projects module.

root user - a privileged user with the highest possible permissions on Linux, similarly to the Administrator on Windows.

S

SaaS version – a deployment model when portals are hosted remotely (on Amazon servers) and centrally updated by the service provider, so that customers can quickly start using a ready-made solution without the necessity to care for building an IT infrastructure, maintaining and updating the software.

Self-hosted version – a deployment model when portals are hosted locally (on a customer's server) and customers install, configure and update the software by themselves.

Sender – a person who sends an electronic letter to someone.

Shared with Me – a folder in the Documents module intended for storing the documents that other users have granted you access to.

Sharing – granting access to an object (document, calendar, event) to another user.

SMTP (Simple Mail Transfer Protocol) – a standard that is used for the electronic mail transmission between mail servers over Internet. As a rule, it is used for delivering an email message from a mail client to a mail server and from one server to another. Other protocols (POP3 or IMAP, for example) are commonly used for retrieving the message.

SMTP Server – a server that is used for sending outgoing email messages and relaying them to the mail server that provides a message store for incoming mail.

Spam – unwanted email messages, which usually include advertising, sent to a large number of persons.

SPF record (Sender Policy Framework record) – a special DNS record of the TXT type. It proves that the Message Transfer Agent (Mail Server) is authorized to send email on behalf of your domain.

SSH (Secure Shell) – a protocol that allows to securely log in to a remote machine on a network, execute commands and transfer files. It encrypts the session and uses a key pair (public and private) for authentication or prompts the user for a password. Is used during the automatic installation of the online office onto a remote Linux machine.

SSL (Secure Sockets Layer) – a protocol that ensures a secure transmission of sensitive data between a client (e.g. email client, web browser) and a server (e.g. mail server, web server) over a network. The newer version of SSL is called TLS (Transport Layer Security). Can be used with other protocols, such as HTTP, SMTP, POP3, IMAP: an encrypted connection is established first, then the data is encrypted and transmitted over the secure communication channel (in these cases, separate ports are required for encrypted connections). Is used in the CRM, Mail and Self-hosted version settings.

SSL Certificate – a digital certificate that is installed on a server and used to prove the server identity when establishing a secure encrypted SSL connection between the server and a client. A certificate can be issued by a certificate authority or generated by a user (self-signed).

SSO (Single Sign-on) – an authentication method that allows users to sign in only once and then get access to multiple authorized applications/services without having to enter their credentials each time they access a different application.

STARTTLS – an extension to the plain text protocols that allows to upgrade a regular connection to a secure connection by enabling SSL/TLS encryption within the established connection on a standard port (unlike the common case when SSL/TLS are used and separate ports are required for encrypted connections). Is used in the Mail module and the LDAP settings.

Subscribed discussions – the project discussions you are not participate in but have subscribed to the comments.

Subscriptions – all the online office content you are subscribed to. It means that you receive notifications about its changes.

Subtask – a task that is the part of another task. Is used to break up a large task into a set of smaller ones.

T

Tag – an identifying mark assigned to an object (contact, opportunity, case in the CRM system, email message in the online office Mail, project, wiki page, blog post etc.) in order to classify it and simplify the search.

Talk – an instant messenger available on the portal as a web client. It can also be integrated with a third-party client.

Task

1. a particular job assigned to a project member, or several members, or it can have no responsible person. A task can be subdivided into some subtasks. Is used in the Projects module.
2. an item used in the CRM module to plan the work that need to be done. It can be linked with a contact, opportunity, case or be independent. It can have one responsible person at most. CRM tasks are classified by categories (see also Task Category).

Task Category – an adjustable category in the CRM module that allows you to classify the tasks by their goals and simplify sorting and searching the tasks. The task categories can be adjusted by the administrator with the sufficient permissions in the CRM module.

Team Template – the customization option that is available for the portal owner and administrators with full access rights only. The naming scheme that allows to determine how the portal users, their groups and actions will be named.

Temperature Level – an adjustable category in the CRM module that allows to classify contacts by their willingness to purchase your product. By default, they are Cold, Warm and Hot, but it's possible to adjust them or add new ones (it can be made by the administrator with the sufficient permissions in the CRM module).

Temporary Room – an option that is used while creating a chat room in the Talk. If it is selected, the created room will be deleted when all the participants exit.

TXT record (Text record) – a type of resource record in the DNS database that is used to add text information associated with a domain name.

Third-party – some products or services provided by independent supplier; content stored in such a source that can be imported to the portal.

Time Tracking – the features of the Projects module that allow you to record, view and analyze the time a user spent on performing tasks.

Timer – a tool that allows to automatically track the time you spend on a task in the Projects module.

Tool – highly specialized software used to carry out a particular function, for example instant messaging, planning events, receiving and sending emails, viewing news. The online office includes the following tools: Mail, Talk, Calendar and Feed. They are available to all portal members without any access restrictions, but administrators can completely disable Mail, Talk or Calendar for all the portal users.

Trusted Mail Domains – domain names of email addresses, which can be used for user self-registering in the online office. (see also: Domain name)

Two-factor Authentication – an authentication method that requires two different components to prove users' identity (usually, one is something that the user knows (e.g. PIN), and the other is something that the user possesses (e.g. a bank card)). In the online office, one can use a combination of the password and a one-time code from an SMS message.

U

URL (Uniform Resource Locator) – an address that shows where a page or a file can be found on Internet. Is used to define the web page location and access it via a web browser. It can contain the domain name only, or domain name and some additional data. (see also: Domain name)

User – a person who has minimal sufficient permissions to create new content when working on the portal.

User fields – data entry fields that can be created and adjusted by the administrator with the sufficient permissions in the CRM module. Once they are created, it's possible to use them to enter additional information while adding and editing contacts, opportunities or cases.

W

Website Contact Form (also called Web-to-lead form) – a feature in the CRM module that allows you to generate a source code for embedding it into your web site. If a visitor of your site fill in the resulting contact form, all the entered contact data will be automatically added to the contact list in the CRM module.

Wiki – the Community section, a knowledge base intended for collaborative storing and using information that is structured with the help of cross links; it allows any user to add or edit data.