Admin
Logged into the portal from another device, but then forgot to log out? You can manually close a specific user's active session.
Note: the list of active connections is available only for your profile, and only connections of your profile can be logged out.
Bare Bones Instructions
Perform these simple steps to close a particular session:
- Enter your portal.
- Go to your Profile page in the upper right corner.
- Find the Actve connections section. Click the Show button to open the list of all active connections of this user.
- Find the needed connection and click on the
icon located on the right.
- Confirm the action.
The selected connection will be stopped and excluded from the list. After that, the user will need to enter credentials once again to log in to the portal from the same device.
The list of each active connection contains the following data: Operating system, Browser, Time and date IP-address, and Location.
In order to close all active connections:
- Enter your portal.
- Go to your Profile page in the upper right corner.
-
- Click on the Log out from all active connections in the Active connections section.
or
- Click the
icon next to the username and select the Log out from all active connections item from the drop-down list. This option can only be applied by administrators to profiles of other users.
- The Log out from all active connections window will appear:
- Click the Log out and Change password button to log out all connections and start the password change procedure.
- Click the Log out button to log out all connections.
Helpful Hints
Why can't I find the 'Log out from all active connections' item in the 'Actions'
menu next to the user's name?
The 'Log out from all active connections' function using the 'Actions' menu can only be applied to other users. To sign out of all connections for your profile, open the 'Active connections' section and click the 'Log out from all active connections' button.