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How to create a knowledge base?

Introduction

Store and organize information creating your own database with ONLYOFFICE Wiki. Read the instructions below to learn how to create and edit wiki pages, attach the pages to a category and interlink them.

Step 1. Access the Community

Enter your ONLYOFFICE portal and click the Community link.

How to create a knowledge base? Step 1 How to create a knowledge base? Step 1

In case you have already logged in to the portal and been using it for some time to access the Community module from any portal page, use the drop-down list in the top left corner of the page and select the corresponding option.

Step 2. Create a new wiki page

Click the Create New... button in the upper left corner and select the Page option from the drop-down list.

How to create a knowledge base? Step 2 How to create a knowledge base? Step 2

The New Page form will open. Enter a page title and type in your text.

If you have an html-formatted text that you would like to transfer to wiki, paste your text into the text field and switch to the wiki markup mode by clicking the Wikitext Wikitext icon icon on the formatting toolbar above. The html tags will be changed to wiki markup.

Step 3. Format your wiki page

Formatting the wiki page is very simple. The Formatting Toolbar above the Text field provides many of most common formatting commands:

  • add headings using the H1/H2/H3/H4 buttons;
  • apply one of the font styles: Bold, Italic, Underline and Strike;
  • subscript and superscript some characters;
  • insert links to internal or external resources;
  • add different images;
  • insert local file link;
  • add horizontal lines.
How to create a knowledge base? Step 3 How to create a knowledge base? Step 3

If you are not familiar with the wiki structure and markup you can make use of the common Text Editor. To activate it click the Wikitext Wikitext icon button on the Formatting Toolbar.

To preview the result click the Preview button below the Text field.

Step 4. Add a table of contents

To add a table of contents to your wiki page, divide your text into sections, subsections and sub-subsections adding the appropriate headings. To do that, highlight the necessary phrase with the mouse and click the corresponding button on the Formatting Toolbar: H1, H2, H3 or H4.

You can also do it manually using the = symbols:
H1 - =Section=
H2 - ==Subsection==
H3 - ===Sub-subsection===
H4 - ====Sub-sub-subsection====

Then insert @@TOC@@ in the page at the point where you want your table of contents to be added.

How to create a knowledge base? Step 4 How to create a knowledge base? Step 4

If you use the common Text Editor, first use the Format drop-down list to divide your text into sections and then click the Table of Contents Table of Contents button button.

The table of contents will be generated automatically on the basis of the marked sections.

Step 5. Insert an image

First of all load the images you wish to insert into the page to the ONLYOFFICE Wiki. Click the Files link on the left-side panel, then use the Upload File button above the file list. Browse your hard disk drive for the necessary images and click the Upload button. The image will be loaded and displayed on the Files page.

Do NOT forget to save your page using the Publish button before clicking the Files link.
How to create a knowledge base? Step 5 How to create a knowledge base? Step 5

To insert the loaded image into your page, first of all open your wiki page (all the newly created pages are listed on the New Pages page), click the Actions Icon icon to the right of the page title and choose the Edit page option from the drop-down list to resume the editing. Then place the mouse cursor at the point where you want the image to be inserted and click the Image button on the Formatting Toolbar.

The following line will be added to the page:

[[Image:ImageName]]

Indicate the file name including its extension instead of ImageName. If necessary, set its width (in pixels) typing it after the | symbol.

How to create a knowledge base? Step 5 How to create a knowledge base? Step 5

If you use the common Text Editor:

  • Place the mouse cursor at the point where you want the image to be inserted.
  • Click the Insert/Edit Image Insert/Edit Image button button to open the Image Properties window.
  • Click the Upload button next to the Image file name field.
  • Browse your hard disk drive for the necessary image.
  • Select the Special Type from the corresponding drop-down list, if necessary. The available types are: Frame and Thumbnail.
  • Align your image to the right, left, or center selecting the corresponding option from the Align drop-down list.
  • Set the image Width. The height will be set respectively conserving the origin aspect ratio.
  • When everything is ready, click the OK button to apply the selected parameters.

The image will be inserted at the point where the mouse cursor is placed.

Step 6. Interlink your wiki pages

To insert the link to another wiki page, place the mouse cursor at the point where you want the link to be inserted and click the Page Link Page Link button button.

The following structure will be added to the page:

[[PageName | Page Description]]

Indicate the wiki page name you wish to make reference to instead of PageName and the title instead of Page Description which will be displayed on the page.

In case you need to add the link to some external resources click the External Link External Link button button and type in the page URL and the title which will be displayed on the page, like this [[https://www.onlyoffice.com | ONLYOFFICE web site]].

How to create a knowledge base? Step 6 How to create a knowledge base? Step 6

It's also possible to insert the link using the common Text Editor. To do that highlight a single word or a word combination you wish to add a link to and click the Insert/Edit Link Insert/Edit Link button button.

Step 7. Attach a wiki page to a category

You may attach each wiki page you create to an existing category or create a new one and assign your page to it.

To attach a page to an existing category, add the following line at the end of your page:

[[Category: Desired category]]

Indicate the necessary category name instead of Desired category.

If you write a name that does not coincide with any of the existing categories, a new category with a such name will be automatically created and the page will be assigned to it.

How to create a knowledge base? Step 7 How to create a knowledge base? Step 7

Step 8. Publish your wiki page

When everything is ready, preview the result clicking the corresponding button below the Text field. If you are satisfied with the result close the preview area and click the Publish button to add the newly created page.

How to create a knowledge base? Step 8 How to create a knowledge base? Step 8

The page is created. You can find it using the links on the left-side panel.

For more detailed information about the wiki structure and markup refer to the Help page of the ONLYOFFICE Wiki on the portal.

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