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How to deploy multiple portals using the Multitenancy feature?


In case you have a large number of users, you might need a solution that allows to reduce licensing and infrastructure costs as well as simplify the software deployment and maintenance. Enterprise Edition provides you such a possibility. You can run several independent portals from a single Enterprise Edition installation instead of installing several application instances on separate servers.

For example, you can create individual portals for certain departments of your organization so that each portal contains own data and has some individual settings, but all the portals can be centrally updated and managed via Control Panel.

Using the Enterprise Edition Standard subscription you will be able to create two portals, in case you need more portals, you can select the Enterprise Edition Standard+ pricing plan which allows to create an unlimited number of portals.

Step 1. Set up your domain name

To use the multitenancy functionality, you need to have a registered domain name. In your domain DNS settings, create the following records:

  1. Create the A record that points your domain name to the IP address of the server where Enterprise Edition is installed.
  2. Create the wildcard A record specifying the asterisk "*" as a name to enable subdomains.

Your settings should look something like this:

Set up your domain name Set up your domain name

Step 2. Configure the current portal

To access Control Panel, sign in to your portal and click the 'Control Panel' link on the Start Page. Alternatively, you can go to the portal 'Settings' and click the 'Control Panel' link on the left-side panel.

In the Control Panel, switch to the Multitenancy tab. Specify your domain name in the first entry field. Then enter any portal name you like in the second field (it must be at least 6 characters long) and click the CONNECT button.

Configure the current portal Configure the current portal

The portal start page will open in a new browser tab at the address.

If you wish to rename your portal later, you will be able to do that in the portal settings: Settings->Common->Customization. Go to the Portal Renaming section, specify a new portal name in the corresponding field and click Save.

Step 3. Create a new portal

At the Multitenancy tab of the Control Panel, click the NEW PORTAL button and specify a name for your second portal, then click OK to save it. If you have not unchecked the Visit this portal after creating option that is selected by default, you will be redirected to the new portal that is available at the address.

Create a new portal Create a new portal

The Portal Setup page will open in a new browser tab. Specify and confirm your password and optionally change the email to create the Administrator account. You will not need to upload the license file as it is applied to all the portals at once.

To configure some individual settings for the new portal, go to the Portal Settings. You can adjust Customization settings (portal language and time zone, welcome page settings, team template, color scheme), select the necessary Modules and Tools to use, specify Security settings and SMTP settings.

Step 4. Manage your portals

You can access Control Panel from each of the created portals. At the Multitenancy tab you can view the overall number of your created portals and the license information. If you want to upgrade your pricing plan, click the Pricing plan settings link to go to the Payments page.

All the created portal addresses are also displayed at the Multitenancy tab. You can navigate between them clicking the portal you want to go to.

Manage your portals Manage your portals
Warning We strongly recommend that you do not change the domain name if your portal contains data because this may cause unpredictable consequences.

If for some reasons you nevertheless decide to change the domain name, click the EDIT button in the Domain settings section. In a new window that opens, set a new domain name and click OK.

Manage your portals Manage your portals

After changing the domain name you might also need to reconfigure some settings. For example, if you have connected Jabber clients, you will need to specify the new domain name in the client settings.

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